Privacy Policy
Updated October, 2018
Zephyr Solutions, LLC. and its affiliates (“Zephyr”, “we”, “our”, and “us”) is committed to protecting any personal information that you may provide to us through your use of this website. It is important for you to know how we treat your information, should you provide it to us. Please read the following privacy policy before engaging with our website.
This policy applies to the Zephyr Solutions website and any and all affiliate sites operated by Zephyr. Please note that our affiliates may have their own privacy policies that differ from Zephyr’s and information practices of those affiliates are to be governed by their own privacy policies. Zephyr Solutions’ website contains many links to external and third party websites. Zephyr Solutions is not responsible for the privacy policies of these external sites, nor are we responsible for the use of any information they collect from you. If you venture to an external link through our website/s, we encourage you to read the respective privacy statement of the external site/s you intend to browse.
By using our site, you accept and agree to, without exception or limitation, this privacy policy. Your personal information may be collected, processed and stored by Zephyr or its service providers in the United States and other countries where our, or our service providers, servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. You hereby agree with and consent to the transfer of your personal data to the United States and other countries where Zephyr and its service providers operate. If you do not agree with this policy, please leave the Zephyr website. Furthermore, you may have the right to withdraw your consent to Zephyr’s collection and processing of your information, or to the transfer of your personal data to the United States and other countries. If you wish to request to withdraw your consent, please email Zephyr at admin@askzephyr.com.
Collection and use of your personal information
Personal information, such as your name, email, address, phone number, etc. is not required to use our website. You are free to access and browse the majority of our website without providing such information.
We collect personal information when you decide to voluntarily provide it to us within the certain areas of the website that require such information in order for you to send us a request, such as a request for a quote or service, a request to join our newsletter list, to enter a contest or promotion, to register for online or offline events, or to simply contact us with an inquiry. Providing us with your personal information is entirely voluntary. However, if you are requesting a service or response through our website but do not want to provide personal information, the related service or reply may not be available to you. You are always welcome to call us directly if you are not comfortable with providing your information through the website. You may receive promotional offers or marketing materials from Zephyr if you provide to us your personal information. You may elect to opt out of these offers and/or materials at any time by using the “unsubscribe” action at the bottom of these materials.
Certain areas of our website may require a personal user ID and password to gain secure entry. If you are one of our visitors that requires or requests access to these related areas of the site, you will be required to register and provide your personal information in order to obtain a personal ID and secure password. For security purposes, we cannot provide access to private areas of the site without your voluntary registration.
Sharing and use of your personal information
We may use your personal information: to respond to your inquiries and fulfill your requests, such as to send you documents you request or e-mail; to send you important information regarding our relationship with you or regarding this website, changes to our terms, conditions, and policies and/or other administrative information; for our business purposes, such as marketing new products and services, data analysis, audits, developing new products or services, operating or enhancing our website, improving our products and services, identifying website usage trends, providing products and services, maintaining customer relationships, improving the quality, safety, and security of our products and services, administering your account(s), troubleshooting, customizing and improving communication content, evaluating product performance, providing customer support and product support, and determining the effectiveness of our website; and when we otherwise have your consent.
We do not sell your personal information to third parties for marketing or solicitation except in the unique scenario that you have given us explicit permission to do so. We may share your personal information with authorized third-party affiliates, contractors, or distributors in order to provide a requested service or transaction, such as website hosting and moderating, mobile application hosting, data analysis, infrastructure provision, IT services, e-mail services, marketing services, auditing services, and other services.
Zephyr reserves the right to transfer or sell your personal information to another entity in the event that Zephyr Solutions, LLC. is acquired by, or merged into, that entity, or in the event of a transfer or sale of the company or business to a new owner.
Your personal information may also be shared as we believe to be necessary or appropriate: (a) as permitted by applicable law, including laws outside your country of residence; (b) to comply with any legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our Terms of Use; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
Collection and use of non-personal information
We collect non-personal information when you visit our websites. This information is important to us because we use it to better customize and improve your online experience with Zephyr Solutions. We use this information to measure and learn more about how our customers interact with our website so that we can make any necessary updates, changes, or fixes to better the site’s usability and performance so that we may improve user experience. We may also use this information to provide you content that is relevant to your searches or experience, or to provide you promotional offers.
Sharing of non-personal information
We may share your non-personal information with third parties or platforms for the purpose of helping us improve our website, content, services, or online user experience. We also use and disclose information that is not in personally identifiable form (such as anonymized, masked or de-identified information) for any purpose. If we combine information that is not in personally identifiable form with information that is (such as combining your name with your geographical location), we will treat the combined information as personal information as long as it is combined.
Cookies
Our website uses cookies. A cookie is a tiny data file that the website writes to your computer when you visit it. Cookies allow us to provide content, offers, and advertisements that are uniquely relevant to our users. They also are used to store shopping cart information if and when you transact with us online. When we follow up with you by email, phone, or text, it is often based on the information that you voluntarily provided to us through our site or by the information stored by these cookies.
Today’s web browsers feature an option in the browser settings that allow you to choose which cookies can be placed on your computer, or allow you to delete or disable cookies altogether. Please note that while you’re absolutely welcome to do so, blocking, disabling, or deleting cookies written to your computer by the Zephyr Solutions site may degrade your experience with our website and may result in the loss of any information you may have stored on the site, such as autofill information on our contact forms.
Your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of cookie information for analytic and internal purposes. The only way to completely opt out of the collection of any information through cookies or other tracking technology is to actively management the settings on your browser or device to delete and disable cookies and other tracking/recording tools. Please note, depending on your type of device or browser, it may not be possible to delete or disable all tracking mechanisms on your device.
Security
Zephyr Solutions uses industry standard practices to help prevent unauthorized access, disclosure, or use of your personal information. At the time of this most recent update to our privacy policy, we do not sell directly through our website and will never ask for or require financial information, credit card information, social security numbers, or similar sensitive personal data through the site.
We strongly recommend, as is true for any online page or site that you may visit, that you take every precaution when providing your personal information through the Internet. We take your personal security very seriously and while we aim to protect you and your information to the best of our abilities, we cannot fully ensure the security of all of the information you transmit online.
Your California Privacy Rights
Under California’s “Shine the Light Law”, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. To obtain this information on behalf of Zephyr, please send an email message to admin@askzephyr.com with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your email address in the response. Please be aware that not all information is covered by the “Shine the Light “ requirements and only information on covered sharing will be included in our response.
Retention Period
We retain your personal information for the period necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or allowed by law or to otherwise fulfill a legal obligation.
Children
We take the privacy of children extremely seriously. In no way does Zephyr Solutions knowingly collect any personal identifiable information from children under the age of 18.
International Users
This privacy policy is meant to guide Zephyr with respect to personal information collected from or about you at this website. While this privacy policy applies to personal information generally, the local laws, rules and regulations of jurisdictions that are applicable to Zephyr (“Local Laws”) may require standards which are stricter than this privacy policy and, in such event, Zephyr will comply with applicable Local Laws. Specific privacy policies may be adopted to address the specific privacy requirements of particular jurisdictions. All the information you provide may be transferred or accessed by entities around the world as described in this privacy policy. Your personal information may be stored and processed in any country where we have facilities or service providers, and by using our website or by providing consent to us (where required by law), you specifically acknowledge and agree to the transfer of information to countries outside of your country of residence, including to the United States, which may provide for different data protection rules, and a lower standard of required protection, than in your country. Irrespective of which country your personal data is transferred, we would only share your personal data under a ‘need to know’ basis. In these circumstances we will, as required by applicable law, ensure that your privacy rights are adequately protected by organizational, technical, contractual and/or other lawful means.
EU Data Subjects
In the European Economic Area and Switzerland (“EU”), “Personal Data” is defined very broadly and includes any information about a natural person, who can be identified, directly or indirectly, from data that we hold about them or from data that is combined with other information. EU data protection law requires us to have a legal basis before processing any Personal Data about you. The legal basis’ for us processing your Personal Data for the above purposes may be because: (i) you have provided your consent; (ii) it is necessary to for the performance of a contract with you; (iii) the processing is necessary for our compliance with a legal obligation; or (iv) the processing is in our legitimate interests. To the extent provided by applicable law, you may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your Personal Data. In some circumstances, withdrawing your consent to Zephyr’s use or disclosure of your Personal Data will mean that you cannot take advantage of certain Zephyr products or services.
We may transfer your personal information outside the EU to the United States or any country that we or our service providers may have operations. Such countries do not have the same data protection laws as the EU. While the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the EU, any transfer of your personal information will be subject to a European Commission approved contract (as permitted under the General Data Protection Regulation) that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. To obtain a copy of the such safeguards please contact us.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to: Fair processing of information and transparency over how we use your use personal information; Access to your personal information and to certain other supplementary information that this privacy policy is already designed to address; Require us to correct any mistakes in your information which we hold; Require the erasure of personal information concerning you in certain situations; Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations; Object at any time to processing of personal information concerning you for direct marketing; Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you; Object in certain other situations to our continued processing of your personal information; and Otherwise restrict our processing of your personal information in certain circumstances. For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please: Email, call, or write to us; Let us have enough information to identify you; Let us have proof of your identity and address; and Let us know the information to which your request relates.
How to Complain
We hope that we can resolve any query or concern you raise about our use of your information. However, the General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.
If you have provided your email address to us through the Zephyr website or through other means, you may receive information, content, notifications, updates, newsletters, marketing emails, offers, promotions, or similar communications from Zephyr via email. If you do not wish to receive these communications, you are free and welcome to opt out through the “unsubscribe” instructions that are provided at the bottom of these communications.
Questions If you have any questions regarding our privacy policy, please contact us here.
Updating this privacy statement
Zephyr reserves the right to update this privacy policy frequently and without notice. At the top of this page, we provide the date at which this policy was last updated, and we recommend that you check this page regularly to remain aware of any changes or updates to the policy. By using our website, you signify your agreement with our privacy policy.