Frequently asked questions
Below is a list of the most common questions asked of Zephyr. If you cannot find an answer to your question below, use the "Ask us a question" button at the bottom of the page or feel free to call us directly.
A: Right here! Zephyr is a leading U.S. helium supplier to retail stores. If you’re looking to buy wholesale helium, click here and we’ll give you a free quote!
A: Here! Zephyr is a trusted propane supplier to retail chains across the United States. If you’re looking to buy wholesale propane, click here and we’ll give you a free quote!
A: Zephyr supplies helium, helium cylinders, balloon inflation products, merchandising, and cylinder safety equipment to large retail chains, as well as to high-volume, single location stores, both nationally and internationally. We’re your one-stop shopping for all of your balloon inflation needs. Click here for a free helium quote!
A: Zephyr supplies propane for forklifts and floor buffers/burnishers to large retail chains and high-volume stores. Click here to learn more about propane for forklifts and here to learn more about propane for floor buffers/burnishers.
A: Zephyr sells industrial-grade, highly specialized helium gas with a purity of 99.99% for the retail balloon industry. If you’re looking to buy wholesale helium, click here for a free quote!
A: Zephyr sells wholesale propane to any industry, store, or chain that requires propane for powering their forklifts and/or floor buffers and burnishers. We supply 20-pound propane tanks for floor buffers and 33-pound tanks for forklifts. Click here to learn more about Zephyr wholesale propane.
A: No. We sell wholesale propane for industrial fueling purposes, including forklifts and floor buffers and burnishers. Click here to learn more about Zephyr wholesale propane.
A: Yes and no. Zephyr can fill your 1000-gallon propane tanks on-site. However, Zephyr’s 20- and 33-pound propane tanks for your forklifts and/or floor buffers will be swapped out on a regular schedule rather than refilled on-site. Our distributor will pick up your empty tanks when he or she drops off your filled replacement tanks and take them back for secure, safe refilling. You can learn more about our propane delivery standards and capabilities here.
A: We can absolutely get you new, secure, key-lock cages that meet and exceed all requirements of the law! All you have to do is click “Yes” to the question “Do you need new propane cages?” on our form when you submit a propane quote request. Easy!
A: Zephyr helium is delivered through our trusted network of distributors in high-pressure, steel cylinders. If you’re looking to buy wholesale helium, click here for a free quote!
A: Zephyr propane is delivered through our trusted network of distributors in 20-pound or 33-pound steel cylinders, depending on the purpose of the propane. If you’re looking to buy wholesale propane, click here for a free quote!
A: Whether you’re a helium or propane customer, the process is the same. Our distributors will regularly deliver full tanks to your locations and then pick the empties up and take them back to be refilled. You will always have a supply of helium and/or propane ready to go!
A: No. You’re purchasing the helium or propane, but simply renting the tanks. There is a very small monthly rental fee, which we will provide for you in your helium or propane quote.
A: Yes! Individuals that refer helium business to Zephyr can be rewarded with a substantial payment! Certain conditions apply. Click here for more information on the program.
A: If you’re looking for a quote first, you can click here for a helium quote or here for a propane quote. They’re always free! No strings attached. Orders can be placed 24/7 by email, phone 1-877-ASKZEPHYR (275-9374), or fax 440-937-4567. We can also process orders via EDI.
A: Orders and inquiries in Spanish may be submitted via email, here. Or, call us at 1-877-ASKZEPHYR (275-9374).
A: Absolutely! Zephyr is a wholesale supplier of helium as well as a designer and manufacturer of balloon decor products and equipment. We make our own high-quality line of helium regulators and electric air inflators. We also supply everything from our patented Arch & Column Kits to Cylinder Transport & Safety equipment. We are continually designing and manufacturing new products- so stay tuned! Click here to browse our product line or here for an online helium quote.
A: Yes- Our regulators have a two-year warranty against manufacturer defects. Air inflators have a one-year warranty against manufacturer defects.
A: Most orders ship within 2-4 business days. Custom orders generally ship between 10 and 15 business days.
A: We sell to distributors around the world and can provide you with freight quotes and required documentation for international customs and transport. We can also drop ship products to the freight forwarder of your choice within the USA.
A: We’re always looking to expand our network of trusted helium distributors. Here’s how to apply to become a Zephyr helium distributor.
A: Interested in becoming a distributor of Zephyr products? Fantastic! Here’s how to apply to become a Zephyr product/equipment distributor.
A: All of our Zephyr-approved logos, along with the brand standards book, are located here for you to download. Please follow the guidelines set forth by the brand standards book when using any Zephyr mark, logo, image, etc. PLEASE NOTE: All uses of Zephyr imagery require approval from the Zephyr brand manager.
A: Yes! We are adding to our troubleshooting documentation all of the time. You may reference these resources any time here, where you can also download our PDFs to save, share, or print as you wish.
A: You can read or download our Microbulk CO2 troubleshooting guide directly, here. If you still cannot find an answer to your problem, feel free to call us directly or send an email to firstname.lastname@example.org.
A: You can read or download our Cylinder CO2 troubleshooting guide directly, here. If you still cannot find an answer to your problem, feel free to call us directly or send an email to email@example.com.